Shipping FAQs

I just placed my order, when will it arrive?

We ship fish out Monday – Friday and your fish will be shipped out ASAP unless you request a specific day for your fish to arrive. You will receive an email with your Tracking # and the day your fish will be arriving. Most orders are shipped within 24 hours of being placed.

Who do you use to ship your fish?

We ONLY use FedEx when it comes to shipping live animals. There are ZERO shortcuts when it comes to shipping your new fish to arrive happy and healthy, and we take this process very seriously. We have up to the minute reports on weather conditions at the two FedEx hubs where your fish will travel through which is extremely important for us when it comes to packaging your fish to ensure it will arrive happy and healthy.

How much does shipping cost?

FREE! Yes, you read that right FREE SHIPPING on all fish! We are proud to be the only Ornamental Fish Farm to offer FREE SHIPPING on every fish we offer. There are NO extra charges for heat/ice packs, insulated boxes, or packing fees.

You're saying if I order 25 fish shipping is still FREE?

Correct! You can order AS MANY FISH AS YOU WANT and the shipping will always be FREE! We encourage you to take advantage of this deal.

My fish arrived dead, what should I do?

All fish are 100% guaranteed to arrive alive. We take all steps possible to ensure your new pet arrives happy and healthy. In the rare event that a fish does arrive dead, please email us a clear photo of the dead fish still in the shipping bag.  You must contact us within 2 hours of the package being delivered by FedEx for us to issue a full refund for the DOA fish. Please arrange for someone to be home on the day of delivery. After 2 hours have passed we can only offer an account credit for the cost of the fish with your next order.

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